Things haven't slowed down that much these past few months, but I haven't stopped writing my ideas on giving customers the best possible self-service expereince.
Most of that writing has been with Kayako, a very innovative CRM company and great bunch of folks in the UK. I'm happy to announce they have published my first of many posts, What Goes into a Knowledgebase Audit.
My of posts for Kayako will be what my personal blog was created for: heavy focused on the importance of self-service and customer experience. I will still update this blog with topics that are customer service related, but may be just outside of Kayako's scope.
Looking forward to spreading more customer advocacy through better self-service!