First, I have another blog hot off the press for Kayako: Even Your Knowledgebase Needs a Content Strategy. This entry covers writing for the right people: your customers and building a strong strategy to serve them.
Second, I have been hired as Knowledge Leader at Twilio! It's a great, high energy team and I'm looking forward to working with them. This will not affect my blogs for Kayako, but leaves many of the topics I have in my Evernote for this blog on the table.
However, I will be attending Gainsight's Pulse in this May. If you are there, give me a shout on Twitter or feel free to find me if you have any questions about self-service. It's going to be a great event and I'll do my best to find time to share insights from here, on LinkedIn, or Twitter.